Packaging, Shipping and Returns
- What will my item be shipped in?
All non-box based items will be shipped in a padded mailing envelope. All jewellery is presented in a Tumble and Rose gift box, and enamel pins come on Tumble and Rose backing cards. All boxes are made from recycled cardboard and packed using paper shred and tissue paper. All packaging and materials are sourced from other small businesses.
- Can I recycle the packaging?
All packaging used is recyclable - postage bags will need to be separated before recycling, but this is easy enough to do. Please retain your gift box to protect your jewellery from the elements!
- Where do you ship to?
Tumble and Rose ships worldwide!
- How much is shipping?
Shipping is free within the UK or a £5 flat rate internationally.
- How long does shipping take?
All items will be shipped out using Royal Mail 1st Class, or International standard. This should take 1-2 working days to arrive within the UK, 3-5 working days within Europe and around 2 weeks to arrive to other locations. Please note that these times may be longer around peak times and due to Royal Mail delays - this is beyond our control.
- How long after I place my order will it ship?
Currently we do a postage run first thing every Saturday morning, with orders up until 8am GMT making the cut, so your item should be on its way to you the Saturday following your order. For custom orders, the making time may be up to 2 weeks, but your order will be in the post the next postage run as soon as it is made.
- Do you accept returns/exchanges?