- Can you make a ring in my size?
Yes. I can work to any ring size - just let me know what it is when you place your order.
- I can't see my favourite crystal, can you make me something with it?
Yep! (Well, if I can get hold of it...) Please drop me a note via the contact form and I'll see what I can do.
- How long do custom orders take?
Depending on the item and time of the year, custom orders may take up to two weeks to make, but this is usually shorter.
- Can I return my custom order?
No, sorry - as custom orders are made especially for you, they are non-refundable. This doesn't affect your statutory rights though.
- Where do you get the crystals?
Environmental friendliness and ethical sourcing are two of our key values here at Tumble and Rose, and thus all crystals are sourced directly from the miners. If this isn't possible, the crystals are sourced from small family run businesses.